BOOKING & CANCELLATION POLICIES

1. Booking Fees

• Requirement: A small booking fee is required for any service over £40 to secure an appointment. The minimum booking fee is £15.00.

• Nature of Fee: This is a non-refundable, pre-paid proportion of your total service cost.

• Legal Status: Subject to our cancellation terms and to the extent permitted by law, any payment received at the time of booking is a non-refundable booking fee.

2. Cancellation & Rescheduling

• Standard Notice: We require at least 48 hours' notice for any cancellations or rescheduling.

• Same-Day Bookings: If a booking is made on the same day, we require notification at least 3 hours prior.

• Late Cancellation (Under 48 Hours): If you cancel within 48 hours or do not arrive, your booking fee will be forfeited to cover costs incurred in maintaining staff and resource availability.

• Early Cancellation (Over 7 Days): If you cancel more than 7 days prior to your date, the whole or part of the booking fee will be credited to your account.

• Policy Breaches: For cancellations that break these rules, the booking fee will be withheld and cannot be transferred to a future appointment. Unused booking fees cannot be credited to other bookings.

3. Lateness & No-Shows

• Arrival: We ask guests to arrive on time to respect the schedule of our staff and other guests.

• Up to 15 Minutes Late: We cannot guarantee the complete allotted time for your service as we do not want to keep other guests waiting.

• Over 15 Minutes Late: A £6 fee will be imposed.

• Over 30 Minutes Late: Your original appointment will be forfeited and must be rescheduled.

• No-Show Penalty: If an appointment is missed, the booking fee is withheld, and a fee worth 15% of the missed service will be added to your next appointment.

• Termination of Service: Two or more missed appointments will result in being "fired" (removed) from our salon guest list.

4. Health & Safety

• Allergy Testing: All colour services require a 48-hour allergy alert test performed within the last 24 weeks. A signed document must be on record as proof.

• Disclosures: For your comfort and safety, please notify our specialists of any allergies, physical issues, disabilities, or pregnancy.

• Right to Refuse: Staff reserve the right to refuse service to anyone behaving improperly, anyone who is intoxicated, or if a guest's state of health may negatively influence the effects of the service. In these cases, the booking fee is withheld.

Customer Complaints Policy

Our priority is for guests to be completely satisfied. We aim for the highest standards, take complaints seriously, and use your feedback to learn and improve.

The Process

Notification: Please tell us if you are unhappy either while in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.

External Adjustments: If you have left the salon, you must not go to another salon. We have the right to see the service as it was received; doing so releases our salon from all liability.

Resolution: We will arrange a private time for you to return so we can ensure the service meets our standards.

Remedy: We may redo part or all of the service free of charge as a gesture of goodwill. You may request a different stylist if preferred (subject to availability or employment status).

Refunds: If we cannot fix the problem and have not met our standards, a partial or full refund may be offered based on what is reasonable. It is not salon policy to issue full refunds due to the costs of products, materials, and maintenance.

Liability: We cannot take liability if a particular result is not achieved due to environmental factors affecting hair and skin. We aim to resolve all complaints within eight weeks.

Dyeverse Dollys Hairdressing Ltd. reserves the right to change these terms at any time upon notice.